Support

Response times

Enquiries are handled by the game's developer. A response is usually provided within a few days; weekends and public holidays may extend this time.

Requests relating to personal data, including access and deletion, receive a response within 30 days. If you have not received a reply within a week, check your spam folder and resend the message if necessary.

Information to include

To help resolve a technical enquiry, please include:

• A description of the problem and the steps that lead to it.
• Your iPhone or iPad model and operating system version.
• The game version, shown in the menu → “Об игре и конфиденциальность” (About the game and privacy).
• If relevant, a screenshot with personal information removed.

Support does not request Apple Account passwords, verification codes or payment card details. Do not include them in your enquiry.

The game's interface is in Russian. The instructions below use the labels displayed in the app.

Feedback from the game

You can report a bug, duplicate elements or an idea directly from the game, without opening your email:

1. Open the card of the element your message relates to.
2. Tap the “Поделитесь мнением” (Share your opinion) button — the icon with an exclamation mark.
3. Choose the kind of message, write a comment and tap “Отправить” (Send).

Together with the text, the developer receives the element identifier, level, game version, language and platform — enough to reproduce a bug. No reply is sent to messages from the game: if you need a reply, email support@nexledger.pro.

Do not include your name, email address or other personal data in the comment: the text is transmitted exactly as you wrote it.

Deleting data

• Progress and settings. Stored on the device and removed when the game and its data are deleted. The game has no cloud sync of its own; the developer does not hold a copy of your progress for restoration.
• Backups. May include game data. They are managed through iOS in your Apple Account and iCloud settings.
• Diagnostic data and feedback. Crash reports, statistics of in-game actions and messages from the game are stored in the Sentry service for no more than 90 days and are linked only to a random installation identifier. To request deletion, email support@nexledger.pro with the date and text of the feedback you sent or the time of the crash — otherwise the data cannot be located. Deleting and reinstalling the game creates a new identifier.
• Online mode account. Deleted inside the game: gear in the top right corner → Game Center → Delete account → turn on “I understand” → Delete forever. Deletion is unavailable only while a duel is being played. The progress of the main game on the device and your Game Center account are not affected. If you cannot delete the account from the game, email support@nexledger.pro and include your player code (eight characters). More details are in section 12 of the Privacy Policy.
• Support correspondence. To request deletion, email support@nexledger.pro.

Deleting the game may result in the loss of progress. If you are considering deletion because of a technical problem, contact support first.

Frequently asked questions