Support

Response times

Enquiries are handled by the game's developer. A response is usually provided within a few days; weekends and public holidays may extend this time.

Requests relating to personal data, including access, deletion and withdrawal of consent, receive a response within 30 days. If you have not received a reply within a week, check your spam folder and resend the message if necessary.

Information to include

To help resolve a technical enquiry, please include:

• A description of the problem and the steps that lead to it.
• Your iPhone or iPad model and operating system version.
• The game version, shown in the menu → “Об игре и конфиденциальность” (About the game and privacy).
• If relevant, a screenshot with personal information removed.

Support does not request Apple Account passwords, verification codes or full payment card details. Do not include them in your enquiry.

The game's interface is in Russian. The instructions below use the labels displayed in the app.

Restoring a purchase

The “Remove ads” purchase is associated with your Apple Account and can be restored on another iPhone or iPad at no additional cost.

1. Make sure that App Store purchases use the same Apple Account used for the original purchase.
2. Open “Магазин” (Shop) → “Покупки” (Purchases) → “Восстановить покупки” (Restore purchases).
3. Select “Восстановить” (Restore) and wait for the App Store check to complete.

The game also checks for the purchase at launch. If it reports that no purchases are available to restore, check your Apple Account and Apple purchase history.

Refunds

Refund requests are reviewed by Apple and can be submitted at reportaproblem.apple.com. The developer cannot issue refunds directly but can help with technical problems relating to a purchase.

Advertising and consent settings

Changing consent settings

Menu → “Об игре и конфиденциальность” (About the game and privacy) → “Конфиденциальность” (Privacy) → “Настройки рекламы” (Advertising settings). Google's form allows you to adjust available consent settings. The button is displayed when Google reports that access to privacy options is required.

Withdrawing tracking permission

In iOS, open Settings → Privacy & Security → Tracking and disable permission for the game. The app will no longer have access to the advertising identifier (IDFA). It continues to request non-personalised ads; declining tracking does not by itself disable advertising.

The “Remove ads” purchase

Open “Магазин” (Shop) → “Покупки” (Purchases) → “Без рекламы” (Remove ads) → “Купить” (Buy). The purchase disables automatic advertising. Rewarded videos for hints are started only at the user's request, when available.

Further information on data processing is provided in the Privacy Policy.

Deleting data

• Progress and settings. Stored on the device and removed when the game and its data are deleted. The game has no cloud sync of its own; the developer does not hold a copy of your progress for restoration.
• Backups. May include game data. They are managed through iOS in your Apple Account and iCloud settings.
• Advertising data. Processed by Google. Deletion requests should use the methods described in the Google Privacy Policy. Support can assist with preparing an enquiry.
• Support correspondence. To request deletion, email support@nexledger.pro.

Deleting the game may result in the loss of progress. If you are considering deletion because of a technical problem, contact support first.

Frequently asked questions